PICKUP & DELIVERY POLICY

In-Store Pickup

Clients who select the in-store pickup option from the checkout menu will be directed to provide their payment and contact information. Payment will be processed immediately.

Casa Suarez will contact the client within 1-3 business days of initial purchase to schedule pickup based upon availability of the item and shipping times.

For items that are in-stock, clients have 10 business days after initial purchase to collect their items. After this period, a fee of 1% of the total value of the purchased items, will be applied for each additional week that Casa Suarez holds the items. This fee must be paid before the goods can be released to the client.

For items that are not in stock in the Casa Suarez warehouse, Casa Suarez will assess approximate shipping times and work with the client to establish the pickup date. Customers will have 10 business days after Casa Suarez has received their item in the warehouse to collect their purchase. After this period, a fee of 1% of the total value of the purchased items, will be applied for each additional week that Casa Suarez holds the items. This fee must be paid before the goods can be released to the client.

For all purchases that are to be picked up in store, the client, or representative collecting the items must provide a copy of the invoice in order for the goods to be released. 

To collect your order in store please review our store details:

Casa Suarez Montreal  
4820 Rue Acorn, Suite 106,  
Montreal, QC H4C 1L6
+1 (514) 416-5156

Monday 1:00 PM - 5:00 PM
Tuesday 1:00 PM - 5:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM

Reserved parking for customers. 

Please note that our showroom staff are not expected to transport any deliveries, and should you elect to pick up your order in store, you will be expected to bring your order to your vehicle.

Delivery

If you are unable to pick up your item in-store and wish to request delivery, please email our team at order@casa-suarez.com to request a shipping quote. 

Items for Pre-Order

A pre-order is a request for an item that Casa Suarez does not have in stock, but can be ordered in advance. When a client pre-orders an item, they should expect a shipping delay of 1 to 3 months. 

Our invoicing process is the same for pre-orders as for our regular orders. Once a client has placed their pre-order, they will receive a completed quote, including shipping costs and estimated delivery date within the next 48 hours. Should these terms be acceptable, the client can then move forward and confirm the order. 

As pre-orders are special requests for items, all items purchased through pre-order are considered Final Sale. Pre-ordered items cannot be cancelled, refunded, nor exchanged.

Our team will be happy to answer any further questions regarding pre-orders.